Privacy Policy

EcoGrow Farms Limited respects the privacy of visitors, partners, customers, and users who interact with our website. This Privacy Policy explains what information we may collect when you use this website, how we use that information, and your options in relation to it.

By using this website, you agree to the practices described in this policy. If you have questions or concerns, please contact us through the details provided at the end of this document.

This policy applies to the EcoGrow Farms Limited website and does not cover third-party websites, platforms, or services that may be linked to from our pages.

We may collect information that you submit directly to us through contact forms, enquiry submissions, or other communication channels on this website. The types of information we may collect include:

• Your name or the name of your organisation's representative
• Your email address
• Your phone number
• The name of your organisation or company
• The subject and details of your enquiry
• Any other information you choose to include in a message or form submission

We may also collect basic technical information about how visitors use this website. This may include:

• Pages visited and time spent on the site
• Browser type and device information
• General geographic location (country or region level)
• Referral source — how you arrived at the website

Information submitted through this website is used only for legitimate business purposes related to EcoGrow Farms Limited's operations. Specifically, we may use the information we collect to:

• Respond to enquiries, messages, and requests submitted through our contact channels
• Process partnership, supply, or collaboration requests and follow up appropriately
• Improve the content and communication on this website based on how visitors use it
• Maintain records of business communications and relationships
• Contact you about relevant EcoGrow services, updates, or opportunities, where you have expressed interest or given consent

We will not use your information for purposes that are unrelated to our business operations, and we will not use it in ways that are inconsistent with what is described in this policy.

We may share information in limited and specific circumstances, including where it is necessary to:

• Facilitate a business communication or service request you have made
• Engage a service provider or platform that assists in operating this website or managing communications, and where that provider is bound to appropriate data handling standards
• Comply with applicable legal obligations, regulatory requirements, or a lawful request from a competent authority
• Protect the rights, safety, or property of EcoGrow Farms Limited or others, where required

Where information is shared with service providers for operational purposes, those providers are expected to use the information only for the purpose for which it was shared and not for their own independent purposes.

EcoGrow Farms Limited takes reasonable and appropriate steps to protect information submitted through this website from loss, misuse, and unauthorised access. These measures include standard technical and organisational safeguards appropriate to the nature of the information we handle.

However, no method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and we encourage you to take care when sharing personal information online.

We retain information submitted through this website for as long as is reasonably necessary for the business purpose for which it was collected, unless a longer retention period is required or permitted by applicable law.

This website may use basic cookies or similar technologies to support the operation of the site. Cookies are small data files placed on your device that help the website function correctly and allow us to understand how visitors use it.

If analytics tools are enabled on this website, they may collect aggregated data about visitor behaviour such as pages viewed, session duration, and traffic sources. This information is used to improve the website experience and is not used to identify individual visitors.

We do not use cookies or tracking tools for the purpose of advertising or selling your data to third parties.

If you have any questions, concerns, or requests related to this Privacy Policy or how EcoGrow Farms Limited handles personal information, please contact us through our website's Contact page.

We will respond to reasonable enquiries and, where appropriate, address concerns about how your information has been handled.

This policy may be updated from time to time to reflect changes to our practices or applicable requirements. We will publish the most current version on this page, along with the date it was last updated. We encourage you to review this page periodically.

This Privacy Policy is published by: